1. Who we are
AU Vaping Store (“we”, “us”, “our”) operates auvaping.store. We are an Australian retailer of vaping products, tobacco and related accessories, dispatching from Sydney, NSW. This policy explains how we collect, use, store and share your personal information, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Questions about this policy can be sent to support@auvaping.store.
2. What we collect
- Order information — name, billing and delivery address, email address, and phone number (if you provide one).
- Account information — details you give when creating an account or placing an order.
- Transaction records — products ordered, order value, and payment status. Payments are made by Direct Bank Transfer or PayID; we do not see or store your internet banking login or full card details.
- Communications — messages you send us (contact form, email), including any details you choose to share.
- Technical information — IP address, browser and device type, and pages visited, collected automatically through cookies and server logs.
3. How we use your information
- To process, pack, ship and deliver your orders.
- To confirm payments and keep transaction records.
- To provide customer support and respond to enquiries.
- To prevent fraud, verify age (18+) and comply with our legal obligations.
- To improve our website and services.
- To send marketing communications only where you have opted in — you can unsubscribe at any time.
4. Payments
We accept payment by Direct Bank Transfer and PayID only. When you pay, your bank processes the transaction; we receive confirmation of payment (name, amount and reference) and store it against your order. We never have access to your banking passwords or PINs.
5. Cookies
Our website uses cookies to keep your cart and session while you shop, remember preferences, and understand how the site is used. You can disable cookies in your browser, though parts of the store (such as checkout) may not work properly.
6. When we share information
We do not sell your personal information. We share it only with:
- Delivery carriers (e.g. Australia Post or couriers) to deliver your order;
- Payment and banking systems to confirm payments;
- Our website hosting and service providers, strictly to operate the store;
- Authorities where required or permitted by law.
7. Security and retention
We use SSL encryption and access controls to protect your information. We keep order and transaction records for as long as required for accounting, warranty and legal purposes, then delete or de-identify them.
8. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. If you have a concern about how we handle your privacy, contact us first; you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Adults only
Our products are intended for adults 18 years and over. We do not knowingly collect personal information from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.